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Technical identifiers that are stored on or retrieved from your device allow for secure account verification, fraud detection, personalised game content, and better tracking of bonuses. All mechanisms are built to meet the standards set by the GDPR and the UKGC.
21casino uses first-party and third-party data snippets, such as session tokens and behavioural logs. These never include direct identifiers like real names or payment details. The information gathered includes session length, device type, pages visited, and user preferences set on the platform.
You can control how your browser handles cookies through privacy settings or add-ons. Blocking all kinds of tracking could make personalised features like saving your favourite games or logging in faster not work. The documentation for Chrome, Firefox, Safari, or Edge has step-by-step instructions.
Most tracking elements are only valid for one login session, but some may stay valid for up to a year for security or analytics reasons, as required by local law. Data is not sold or shared with anyone outside of verified providers, and these providers must follow strict confidentiality agreements.
If you want to know more about how we handle data or want to make a complaint, please use the contact form in the "Responsible Gaming" section to get in touch with our Data Protection Officer. Regulatory authorities require that all questions be answered within 30 days.
The website uses a variety of tracking technologies to make navigation easier, make the site run more smoothly, and allow for personalised experiences. Strictly necessary parts of the site make things like signing in to your account, storing your preferences, and secure payment workflows work. Turning these off breaks basic platform functions. Performance metrics technologies keep track of visitors' actions, such as pages viewed, clicks, and technical errors, without revealing their identities. This helps to improve things by showing where things are going wrong or where people are having trouble. Google Analytics and other well-known analytics services may be able to get these kinds of information. Components that store preferences keep track of your language, time zone, and display settings, so that each time you visit, the environment is the same. You can change these settings in your browser without affecting how the site works. Targeting and marketing tools keep track of how people respond to special deals, banner ads, and other promotional materials. They change their marketing based on what visitors do, which cuts down on messages that aren't relevant. If you turn off these tracking features, the promotions won't be as personalised, but you can still take part in core activities. Data pieces that are session-based go away when the browser closes, but persistent types may stay during future sessions, keeping important preferences without having to log in again. To change your collection preferences, look up how to control different types of storage in your browser's documentation. Removing or limiting some features may make the site less convenient, slower, or less personalised, but it will still be secure and accessible.
Registration forms, deposited interactions, and behavioural logs during gameplay sessions all collect personal metrics. This includes unique identifiers, device coordinates, browser metadata, IP resources, communication preferences, and records of transactions. It also includes voluntary submissions like requests for customer support or feedback on surveys. To keep these records safe, they must be encrypted both when they are at rest and when they are being sent, and access must be limited. Data is stored in secure datacenters that are located in specific regions and follow GDPR and national rules. Retention schedules follow the rules for how long records must be kept, so old profiles and any archival content that is no longer needed can be thrown away. You can send aggregated datasets to payment processors, authentication providers, affiliate partners, and compliance authorities. Only the most important information needed to fulfil contractual obligations or deliver promised functionality is shared. Third-party recipients must follow strict data processing and confidentiality agreements that are in line with current laws. People can still review, change, export, or delete saved attributes by sending formal requests through the official helpdesk. There are clear rules about how access logs are kept, and any transfer to places outside the EEA follows the right rules, like Standard Contractual Clauses or recognised adequacy frameworks. To lower risks, we regularly check how we collect and store things. Some ways to limit visibility are to use pseudonymized credentials, set strong authentication factors, and be careful when sharing sensitive information through outside channels.
Managing tracking modules and trackers makes the website more private and personal. You can get precise control right from your account settings and most web browsers.
Keep in mind that turning off some tracking modules may make it impossible to use some features, like saving preferences or logging in. Before you make any changes, read the information that is available under "Help" for your browser or device. For help that is specific to you, please use live chat or the contact form to get in touch with support. Make your specific needs clear to get personalised instructions on how to manage all tracking-related settings in the best way.
To change your mind about tracking technologies, go to the "Privacy Settings" section of your personal account dashboard. Find the controls with the toggle label that are related to storing browsing activity in this panel. Turn off tracking for any categories you don't want to be tracked. If you want to delete data fragments that are already on your device, click the "Clear Data Traces" button. This will instantly remove any identifiers that were put there during previous visits. People who use popular browsers like Chrome, Firefox, Edge, or Safari can delete records for specific sites by hand. Open your browser's menu, go to "Settings," then "Privacy & Security," and finally "Clear Browsing Data." Before confirming deletion, choose the time range and make sure that website-specific identifiers are selected. If you find a system that still recognises your device after doing these things, you should get in touch with Customer Support through live chat or the contact form and include your account ID. The support team will check the request, start deleting the data by hand, and let you know when it's done through the communication method you chose. If you revoke your consent or delete information that is stored locally, it may change how you use your account, such as how easy it is to log in or how personalised it is. Before you go any further, you should look over the privacy settings summary and see what will happen.
Our support desk and data protection officer handle direct requests for information about how we manage browser data, tracking technologies, or your stored records. Dedicated contact channels make sure that questions are answered within the time limits set by the law. You can send an email to [email protected]. To speed up processing of legal matters or requests for access to personal records under GDPR or local laws, please provide your registered account information and a description of the request. When you ask about accessing, correcting, moving, or deleting data, be sure to include the exact information or use case in question. If you have concerns about third-party processors or partners, please include links or identifiers to make things clearer. Our response team is available from Monday to Friday, 09:00 to 18:00 CET, except on holidays. You usually get a written answer within 30 days, but it could take up to 90 days for more complicated cases. If you need more proof of identity or paperwork, you'll be told. When users first contact you, they can ask for help in different languages or formats if they need it. Notifications about security issues or possible breaches should be marked as very important. We handle all requests in private, following the rules and procedures for privacy in your area. If you don't like the results of the internal review, you can also send complaints directly to the data protection supervisory authority in your area.
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