21casino's Privacy Policy

Your personal and financial information is protected with 256-bit SSL, which makes it less likely that someone will be able to get to it without permission. To get a licence, you have to prove your identity, and Maltese and UKGC rules say that all data must be kept for as long as necessary. We check out third-party partners, and we never give advertisers your information. Only outside companies that handle payments or make sure they follow the rules have limited access, which is tightly controlled by contracts. When you visit the website, a pop-up tells you how to use cookies. You can change these settings at any time, which will affect things like how long you stay logged in or how transactions work. Requests for access to, correction of, or permanent deletion of data are processed within 30 days, as required by data protection laws. You can get help with any questions about account security and data management through live chat 24 hours a day, seven days a week. Every year, all employees take courses on GDPR and iGaming-specific data protection standards. This keeps them up to date on how to keep records and stop breaches. Multi-factor options in user profile settings make account authentication even stronger. eCOGRA and independent cybersecurity firms check the technical and procedural security measures on a regular basis to make sure they are better than the industry standard. You can get recent assessments on request. It is recommended that each player check their transaction logs once a month and use the dashboard's dedicated notification tool to report any suspicious activity right away. You can find the direct contact information for the appointed Data Protection Officer in the help section.

How 21casino Gathers And Uses

To sign up for a Personal Data Account, you need to give some personal information, such as your full name, date of birth, address, email address, and phone number. These details are needed to follow the law and make sure that only people who are of legal age can take part. The system safely handles banking information like card numbers and payment confirmations during transactions. This makes it easy to deposit and withdraw money and follow anti-money laundering rules. Technical information, such as IP address, device type, browser, and session times, is automatically logged to find unauthorised activities and improve the site's performance. Cookies and tracking tools collect information about how people use a site so that content can be improved and abuse can be found. Logs are kept safe of all customer service interactions, whether they happen through live chat, email, or phone. These logs are used to answer questions, settle disputes, and make service better. If you sign up for newsletters or accept targeted offers, your marketing preferences and participation in promotions are recorded. Always respect consent, and you can change or take away your communication settings at any time in your account. All of the information that is gathered is handled with strict security measures. The rules for keeping and deleting data follow the laws in your area, so your information won't be kept longer than the law or regulation says it needs to be. You can ask for a summary of the information you have stored or ask the support team or account settings to make changes. To protect your identity during this process, you may need to take some verification steps.

What Cookies And Tracking Technologies Are At 21casino

When you use the casino's website, cookies and local storage tools do certain things. These small files let the site remember your preferences, keep track of your sessions, and offer features like remembering your login information or letting you choose a language. Most of the time, session-based cookies are deleted when you leave the site. Persistent cookies, on the other hand, stay in your browser for a set amount of time, making it easier to navigate on future visits. To gather technical information, tracking tools like pixels, scripts, and web beacons are used. We only collect data like your browser type, operating system, device model, and approximate location to improve the site's performance, find pages that aren't working, and stop people from cheating. Third-party technologies, like analytics services and affiliate marketing networks, may put their own cookies on your device. These are only used to look at overall usage data or change ads that show up outside of the site. Cookies never store direct identifiers like names or payment information. The section of this document that is just for collaboration and third-party integrations has a lot of information about outside partners. You can usually manage cookies or block them completely in your browser's settings. If you delete cookies, some website features may not work, like keeping track of your account preferences or keeping sessions active. Check your browser's help section for specific instructions on how to manage and delete cookies. You can choose not to be tracked by third parties through the privacy settings of the networks you use. To limit your exposure, don't use shared or public devices to access the site, log out after each visit, and clear your browser history every so often. You can turn off non-essential cookies in the site's settings panel. This makes sure that the platform works the way you want it to while keeping its main functions.

User Rights When It Comes To Data Access And Deletion Requests

Players still have full control over the information they give during registration and gameplay. With transparent systems, everyone can look at, get, and delete their own stored personal records. To use these rights, please follow the steps below:

1. Access Requests: Users can make a formal request to see a detailed list of their stored profile, transaction history, and account identifiers. Requests are dealt with in the time frame set by law, which is usually no more than 30 days. Encrypted formats are used to send documents securely to the verified email address on file.
2. Correction: If you ask for it, we can fix mistakes or out-of-date information. Once your identity has been verified, changes will be made quickly, in accordance with the law.
3. Deletion of Data: People can ask for their account and any related data to be deleted. Requests to erase data are handled after verification and in accordance with the retention requirements set by laws against money laundering, responsible gambling, and financial regulation. In most cases, non-essential data is deleted, but some records may be securely archived to meet legal requirements.
4. How to Start: You can send your request through the support portal or by emailing the Data Protection Officer directly at dpo@[domain].com. Clearly stating who you are and what your question is will help speed up the process.
5. Help and Appeals: If a request is turned down, which is usually because of rules, a full explanation will be given. The same contact methods can be used to get help with what to do next or how to appeal. For extra peace of mind, all requests for data are logged and processed with strong encryption. There is never a need for physical documents; all communications are handled digitally to keep privacy high. Regular audits check for compliance, making sure that no user question is missed.

How To Keep Your Data Safe When You Shop Online

Protocols For Encryption

Advanced TLS 1.3 encryption protects all financial transactions, making sure that payment information and other sensitive records are not readable by anyone else. Every message sent from a user's browser to the platform's servers is protected by end-to-end encryption.

Payment Gateway Integration

Only processors that are PCI DSS Level 1 certified can work together. These partners use tokenisation and multi-factor authentication to make it harder for people who shouldn't be able to access their systems to do so.

Regular Compliance Audits

Every year, independent outside auditors do penetration tests and vulnerability assessments. We keep an eye on our systems all the time to make sure they follow both national and international gambling laws, like GDPR, as well as local licensing rules.

Controls For Access To Accounts

Two-step verification and adaptive authentication are two examples of strict login protocols. Session timeouts lower the risks of leaving devices unattended, and password strength requirements use real-time feedback to cut down on weak access keys.

Segmentation Of Data

Transaction histories and personal information are kept in separate, secure places that only certain people can get to. Only trusted employees who have signed strict confidentiality agreements can handle data, and all access is logged and checked on a regular basis.

User Suggestions

Change your account passwords often and think about turning on any security features that are available, such as getting a text or email confirmation when you withdraw money. Don't share your login information, and keep an eye on your account statements for any strange activity.

Handling Of Affiliate Data And Sharing With Third Parties

Data may be shared with carefully chosen outside partners, like payment processors, analytics providers, affiliate networks, and advertising partners. Each recipient has strict duties, such as only processing information that is covered by written contracts and only for the purposes that were agreed upon in those contracts. This controlled transfer helps with managing accounts, stopping fraud, and running targeted ad campaigns. Only the information that is absolutely necessary is sent to third parties. For example, when you sign up through an affiliate link, some identifiers and traffic sources are shared to make sure that the right partner gets credit. Affiliates don't get any financial information; instead, they only get anonymised conversion data or unique tracking tokens for reporting and commission purposes. A full list of data-sharing partners is available upon request in writing to ensure openness. All parties involved must follow all data protection laws that apply to them, such as GDPR and any relevant national laws. Annual audits and reviews of contracts make sure that these standards are being followed. Before completing registration, users can change their consent settings in their account dashboard to limit affiliate tracking. If you want to know who is currently handling your data or if you want to take back your consent for certain partners, please submit a support ticket with your registered email and request parameters. Every time you interact with someone outside of your organisation, that information is logged and kept safe for at least five years, unless the law requires a longer period of time. Once a user opts out directly through account controls or customer support, there are special procedures in place to stop promotional messages from affiliates. For more tips on how to handle exposure to third parties, check your consent options from time to time and don't use affiliate channels that aren't listed on the official partners page. If you have questions about how affiliates handle data, please send them to the dedicated compliance email address. This will ensure a quick and documented answer.

How To Change Your Privacy Settings And Preferences

Each player can make the platform behave the way they want by changing the data-sharing and communication settings. You can customise the interface to control how much information is shown, how often you get notifications, and your marketing preferences.

Here are step-by-step instructions for managing your data settings on your own:

1. Sign in to your player account - Use the main login page to enter your registered email address and unique password to verify your identity.
2. Open Data Management Centre - Go to the part that says "Personal Information & Permissions."
3. Look Over Your Current Options - Click "Data Preferences" to see the current settings for sharing, tracking, and advertising.
4. Change your communication preferences - You can turn on or off promotional emails, push messages, SMS, and mail notifications as you see fit.
5. Control Sharing with Advertisers - Uncheck or check the permission boxes to share with chosen outside partners or affiliates.
6. Change the permissions for tracking - Change your cookie settings to get more specific about the types of usage data you want to collect, such as functional, performance, and analytics modules.
7. Put limits on how much data you can store - Tell us how long your personal information is kept in your account profile.
8. Keep Changes - After making changes, double-check your choices and save. Some changes may need two-factor authentication to be extra safe.

You should check your configuration again every so often, especially after rules change. There are multilayered controls that let you make changes step by step and make things clear. All changes are logged with a timestamp so they can be checked.